To order a spare or replacement key, you must visit your local authorized Volkswagen dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of valid vehicle registration or title and vehicle owner driver's license, passport or identity card.

As the vehicle owner, the following documentation is required: original copy of valid vehicle registration or title and driver's license, passport or identity card.

No, a key cannot be ordered over the phone. All keys must be ordered in person at your local authorized Volkswagen dealership.

No, each key is hard coded to the unique VIN. Once a key is programmed to a vehicle, it cannot be reprogrammed.

Volkswagen keys can only be purchased through an authorized Volkswagen dealership.

Yes, an authorized representative or delegate may pick up a key on your behalf. The following documentation is required: original copy of vehicle registration, vehicle owner driver's license, passport or identity card and a signed and dated letter of authorization from the owner of the vehicle. In addition, if picking up a key, the authorized representative or delegate must also bring the vehicle in to the dealership.

The key has to be synchronized to the vehicle and checked for proper operation, and this must be conducted by a qualified technician at an authorized Volkswagen dealership. The dealership also has to ensure that the person picking up the key has the vehicle in their possession, as an additional means of protection for the vehicle owner.

The vehicle must be present when picking up the key to ensure proper synchronization and operation.

All Volkswagen keys must be ordered. It typically takes 2-3 days for them to arrive.

The process of ordering and synchronizing a new/replacement key must be documented in person with proper paperwork, forms and signatures. This process is in place to ensure customer as well as vehicle protection, safety and security.

In this case, you must act as a delegate to order and obtain a replacement key with the necessary documentation.

In this case, you must act as a delegate to order and obtain a replacement key with the necessary documentation.

No, only authorized Volkswagen dealerships can order and program a key.

Yes, your dealership can disable the missing/lost key to ensure customer and vehicle security.

Not necessarily. You should always check the battery first. Call or visit your dealership for details on accessing/replacing the battery if necessary.

No, the key will be provided upon in-dealership synchronization with the vehicle present.

Key orders are processed with great expediency. A key order cannot be cancelled once processed.

No. Volkswagen keys are ordered specific to a vehicle's VIN and are non-returnable under any circumstance.