Average Score (352 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

352 Ratings

4.8 Average

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  • Joseph H.03-02-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Victor K.03-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Don C.03-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Customer service was awesome.

  • Sarah P.02-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Julie M.02-28-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    I love this location.. I take my 2008 Jetta there for service ! They have the best staff and the sales people are equally wonderful!

  • Samantha C.02-27-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Professional, kind staff. Knowledgeable about product. I have never had a poor experience at this location and it’s why I came back to purchase another vehicle.

  • Kelsey A.02-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    First time coming to this VW location. I can’t say I was impressed. I asked for a state inspection along with an oil change and tire rotation. Multiple attempts to up charge other items were pushed when I came in to pick up the car after declining and was told if I want to take care of my car, I should have done the said items even though he said in the beginning my car was in great condition. I did ask for a complimentary car wash which did not happen when I picked up the car. I will not be coming back and will take my business to other VW dealerships.

  • Isis Q.02-27-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    I like the small video showing what the car need it to be changed. Only little noise in the background it was hard to understand the explanation!

  • Paulo D.02-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    This time I had a great experience, the car was serviced on time no delay great on communication.

  • Michael F.02-21-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Chris was easy to work with, communication was great, our car was done ahead of schedule.