Average Score (352 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

352 Ratings

4.8 Average

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  • Gayla S.01-21-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    The service I received was the best, particularly from Caleb. He was knowledgable every step of the way and kept me informed of the progress.

  • Victor R.01-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Easy and on time

  • Klaus M.01-18-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    The staff did their best to solve an intermittent issue that has been plaguing my Taos since I purchased it new. They completely updated my car's software and we all hope that this will solve the problem.

  • Marshall O.01-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    brought it in for oil change and more importantly main screen malfunctioning. No fix yet for the screen per VW tire plug $70----most tire shop $5 to $10 customer service was fine---just wish screen problem could be addressed

    01-17-2025

    Hi Marshall, Most independent shops may repair a tire with a $5 - $10 "plug", however, plugging a tire is only meant to assist you in getting to a destination that can properly replace the tire. It should never be considered a proper repair to a tire. We will never plug a tire, but we will offer a tire patch instead if applicable. Patching a tire requires dismounting the tire from the rim and then reinstalling and balancing the tire once back on the rim. That is the where the cost of the job is coming from. A tire patch is $47.50 as well, not $70.00. I hope this information helps and if you have any further questions or concerns, please reach out to our service team at 919-878-1522.

  • Paulo D.01-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Larry J.01-15-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Friendly and easy

  • Richard B.01-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Mariah C.01-12-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    We loved working with Dayne and the staff. Everything was easy and straightforward.

  • Brittney B.01-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Every visit to this dealership is wonderful. I will always schedule any service I need at this location

  • Michael S.01-12-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Everything just went smoothly. Lots of moving parts, and it all went well. Thank you