TYPE:ServiceMODEL:AtlasYEAR:2023
Oil change and tire rotation took 7.5 hours to complete. That’s ridiculous!
Average Score (352 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2020
Poor customer service setting up a warranty repair and not having the parts to do it.
TYPE:SalesMODEL:AtlasYEAR:2024
The ease of purchasing a car.
TYPE:ServiceMODEL:JettaYEAR:2019
One of the service advisors and I had a really nice conversation about our dogs. I brought my dog with my while getting my oil change and everyone absolutely loved him! Made my experience that much better
TYPE:ServiceMODEL:ID.4YEAR:2023
It took 7 months to do the repair successfully
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2018
Always a great experience at your service department. Very informative and professional.
TYPE:ServiceMODEL:JettaYEAR:2018
Service people are always professional, courteous, helpful. Mechanics do a great job.
TYPE:ServiceMODEL:JettaYEAR:2021
Overall the service was great. My only complaint is that when the staff came to update me on my vehicle's inspection and discuss further, recommended services, I felt uncomfortable discussing the state of my car and cost of further services in front of a rather full waiting room of strangers. A little more discretion and privacy on the part of the staff concerning such things would have been appreciated.