TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Average Score (352 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Excellent service
TYPE:ServiceMODEL:TaosYEAR:2023
The service was great but I waited for 2.5 hours for an oil change and tire rotations.
TYPE:ServiceMODEL:TiguanYEAR:2025
First of all i was very disappointed when brand new car broke after 4 days of taking ownership and then stayed at service at dealership for almost a month because diagnosed parts were on a back order and there was no eta for them. However when finally car got fixed and we arrive to get our „new car” from service we got next disappointment. Car was sitting outside on parking lot while waiting to be fixed , and of course was pretty dirty. When service advisor hand us key to our car I asked them if they dont wash cars after service , he said they don’t. I understand that if i just come for oil change or regular service , but in our case when brand new car broke after few days and was sitting at service for a month I would think that dealership will step up to keep customer confidence in product and dealership… unfortunately not. Oh well i guess we should be happy that they at least fixed our car… I gave you good grades but just letting you know that we were disappointed twice .
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:PassatYEAR:2018
The service experience for my car was fine, the reason i needed service in the first place not so much. A tire center where i had my tires rotated lost my wheel lock. I then learned VW can't sell a replacement wheel lock, so I had to get all new plain lugnuts so I could change a tire if I ever had to. While waiting for my car to be done. I received a text with suggested services my car needed, which is fine. However, the prices for these services were very high....2 tires mounted and balanced for $1,014? The tires themselves (same tires) are only $240 each. The next suggestion was front brake replace for $851...Front brakes for my car should be no more than $550 according to my research. Seeing these kind of prices are what makes people not trust dealer service centers.
TYPE:ServiceMODEL:PassatYEAR:2018
Great customer service. The service team is kind, polite, and knowledgeable. They were able to take care of my 2018 VW Passat SEL Premium and get me back on the road.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
The sense of urgency working with Jason was top tier ! Thank you for all the help from everyone. I didn’t just feel like another customer they actually care !
TYPE:ServiceMODEL:JettaYEAR:2022