TYPE:ServiceMODEL:AtlasYEAR:2024
Keegan was very friendly, helpful and knowledgeable. I appreciated his professionalism and willingness to answer my questions.
Average Score (352 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2018
Christian did a great job explaning the details of the services rendered and the job was done earlier than expected. Very professional and customer service is what I expected. A 10% discount was also applied which I am extremely happy.
TYPE:ServiceMODEL:AtlasYEAR:2018
i brought my vehicle in for oil change and to check coolant. The light for coolant level is still coming on. I had tires changed and the vehicle is pulling hard to the right now.
TYPE:ServiceMODEL:JettaYEAR:2021
The product has gone downhill as I have a car with 19,000 miles and have had three different warranty service appointments in 2 years.. one leading to a failed inspection. You also tell people to replace the brake pads entirely too soon. Other than that, the service department is helpful and and available, but I should not have this many issues with a car that has such low mileage. Volkswagen should stop focusing on making money in the service department and make a better product.
12-09-2024
Thank you for taking the time to fill out our survey Mark. This survey is a direct reflection of the service you received from our service staff, not of the manufacture. If you are having issues with the manufacture we suggest reaching out to them.
TYPE:ServiceMODEL:TaosYEAR:2022
The staff (several of them) were polite and kept me informed
TYPE:ServiceMODEL:TiguanYEAR:2018
Keegan was so helpful. Resolved an ongoing issue with warranty parts ensuring future security should any further problems arise
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Keith is the best sales person I have ever worked with.
TYPE:SalesMODEL:Golf GTIYEAR:2024
Hi: we walked in and was greeted by Shakir Arnette who was our representative for the day. He was patient with me and my family and did not pressure us in anyway. He addressed concerns in a timely manner and showed us the utmost respect as a customer. I would return to purchase another vehicle from Shakir in the future if the time arises.
TYPE:SalesMODEL:Golf GTIYEAR:2024
Great purchase experience all around.
TYPE:SalesMODEL:AtlasYEAR:2024
While my car sales person was great (Daniel), The reason I gave four stars is because when I received my plate, I received a bill with it. I am new to the state and both my sales person and the finance person knew about this and no one told me to expect a bill with my license plate. I was originally from Florida and when you purchased a car, all those fees were included in the financing. Moving forward, this should be warned to buyers, especially when they know they’re new to the area.