Average Score (352 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

352 Ratings

4.8 Average

Models
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  • Trish G.08-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Service manager texting was very convenient for communication. Able to easily drop off/pickup car.

  • Kenneth R.08-16-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Financing was a bit confusing on who is the financing arm and servicer or the lease. Still confused about that.

  • Nicolas R.08-14-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2022

    Everyone was good, car was fixed in a good amount of time and I was updated through the day.

  • Tesia H.08-11-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    They were responsive and helped me find the vehicle I was looking for. Eddy was an amazing salesmen. They were reasonable with negotiation as well.

  • James H.08-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Michael L.08-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Very professional staff, communication was very clear on what repairs were needed at the time of service.

  • Erika Y.08-04-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    The Service Team was very communicative and friendly.

  • Reid M.08-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    It was fine, first oil change for a Taos S (24); I showed up on time and 90 minutes later I was show my finished car and given my keys back. 90 minutes is a long time for an oil change, that's the lost star

  • James C.08-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Overall great experience

  • Kevin K.08-02-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2020

    Best service department staff anywhere!